Incident Management Articles

Learn the foundations of Incident Management, including incident classification, process flow, roles & responsibilities, and best practices.

Evaluate the importance of assigning ownership, how it accelerates issue resolution, and provide some examples of assessment methodologies

To best evaluate, analyze, and resolve issues, a comprehensive issue management program will have multiple types of registers.

Once an issue is identified, ownership assigned, and root-cause analysis completed, it is time to fix the problem. On to corrective actions and monitoring!