Customer Success
Support at StandardFusion
A Trusted Partner in Your Compliance Journey
At StandardFusion, we're more than a service provider—from day one, we're here to support you ensuring you achieve your GRC objectives.
Transform Your GRC Processes
At StandardFusion, we're more than just a platform, our team helps automate, optimize, and integrate your existing processes into a powerful GRC solution that drives efficiency and confidence across your organization.
Comprehensive Training
Tailored training sessions to empower your team, maximizing their use of the StandardFusion platform.
GRC Process Review
We analyze and refine your current processes to identify strengths, areas for improvement, and pain points.
Framework Library
Navigate and deploy frameworks from our extensive library or create custom frameworks with our expert team.
Data Import Assistance
We guide you through importing legacy data, ensuring a seamless and efficient transition to StandardFusion.
API & Dashboarding
Leverage our documentation and support to maximize your data's potential through API integrations.
Integration and Automation
Seamlessly integrate StandardFusion with your existing systems, automating workflows for greater efficiency.
Comprehensive Onboarding Journey
Navigating GRC complexities can be challenging, but our structured onboarding process and experienced team ensure a quick start and ongoing success.
Award-Winning Support and Performance
Recognized by G2 for our exceptional support, swift implementation, and commitment to being a trusted, easy-to-work-with partner.
Scoping & Kickoff
We work closely with your team to understand your needs to define clear objectives and align the platform with your GRC goals, ensuring a seamless start to the project.
Platform Orientation
We guide your team through StandardFusion’s core features, ensuring everyone is comfortable navigating and using the platform from the outset.
Requirements Analysis
We assess your GRC processes to identify gaps and define the specific requirements needed to configure StandardFusion for your organization.
Strategic Project Planning
We create a project plan with defined timelines and milestones, keeping the onboarding process aligned with your team’s goals and expectations.
Data & Process Transformation
We assist with data migration and process improvements, ensuring a smooth transition of legacy data into StandardFusion while optimizing workflows.
System Configuration
We customize StandardFusion’s configuration to match your organization’s structure, setting up roles, permissions, and workflows for seamless use.
Tailored User Training
We provide tailored training sessions that equip your team with the skills needed to fully leverage StandardFusion’s capabilities.
Final Integration Setup
We ensure the smooth integration of StandardFusion with your existing systems, optimizing workflows and ensuring seamless data exchange across platforms.
Testing & Handoff
We perform thorough testing to ensure everything runs smoothly, followed by a complete handoff to your team with the support needed for long-term success.
Ensure Long-Term Success
Our commitment doesn’t end with onboarding. At StandardFusion, we’re dedicated to your continued success through proactive and comprehensive support that's included from day one.
Regular Check-Ins: We conduct regular meetings to review your progress, address challenges, and explore opportunities for enhancing your GRC initiatives.
Continuous Optimization: Our team is dedicated to enhancing your experience by implementing new features, refining processes, and providing additional training as needed.
Proactive Account Management: We monitor your account closely to ensure you’re achieving your GRC goals and address any potential issues before they escalate.
Customers Love Us
Customers continue to rate StandardFusion as a GRC platform leader because of our transparency and support throughout their entire journey. A strong support team is critical to ensuring onboarding success and user adoption with any software platform.
“We can demonstrate how we are enabling clients to meet their compliance objectives.”
Sandy B.
CSO
“We are able to maximize our time spent on audit and compliance allocating time effectively.”
Michael G.
COO
“StandardFusion is really easy to use and provides all the best features under one roof.”
Rajbhushan S.
bd manager
“Its intuitive user interface provides a wealth of valuable, helpful information.”
Price S.
Risk & Compliance Lead
